Service & Operations Management
Service design and operations that are tailored to customer needs—balancing quality, cost and revenue objectives—jump-start a cycle of increased employee satisfaction, improved service quality, and higher customer loyalty. Clearly understanding how to deliver value in such a complex environment can be challenging. Leverage our certification courses to help make your organization one that stands out from the crowd; become the change agent that helps lead the team toward success.
Check out our offerings below, each of which can be tailored to your organization’s needs. On-demand elearning and classroom settings are available. Or peruse our virtual, instructor-led course calendar for remote learning opportunities.